Customer service essays
However, no published studies have sufficiently focused on essay topic writability examined from the perspective of college writers of the new millennium including both native English speakers and ESL speakers. As difficult to measure as any other form of mental activity, the influence of linguistic competency on an essay topic may essays on the help not be immediately available in a statistical format. It is with this purpose that the author conducts this study. The data generated from these interviews constitute the primary data of customer service essays this study.
Three of the questions, worded differently, in essence, ask for the same answer or explanation, aiming to verify the validity of their answers. It is the last summary answer or explanation that appears to be the most valid, for it was provided after the interviewees had given examples of easy and difficult topics to support their previous explanations and answers. Data analysis It is no news that student writers of different age groups perform differently. At the theoretical level, Alexander, Graham and Harris (1996), among others, discern knowledge as strategic knowledge and domain-specific knowledge. When high school graduates start their college education, however, this pattern of development does not seem to exist based on analysis of their answers. It is possible that they may dislike essay writing, or find all writing equally difficult, or would rather not distinguish the easier topics from the harder ones. For the two interviewees who said that they were not good writers and that all topics were impossible for them, there was no question of easier topics and harder topics.
The author has no intention to review the old issue of whether prior knowledge and interest are highly correlated as some scholars have claimed (e. Nevertheless, according to the analysis of the answers given by the interviewees, interest in this context is simply defined as willingness, eagerness, and joy that students have or experience in the process of writing. Hardly did any one of the interviewees mention directly or indicate clearly whether or not their topic interest came with prior knowledge. In light of the availability of data, the author thus chooses to avoid further discussion of the issue, and to focus on the jargon-free examination of the data generated from the interviewees. The knowledge and interest subgroups combined form a clear majority of 57. Then except with the two non-writers, as indicated in Table 2, data and experience other than unreported reasons also contribute to the writability of a college essay topic. After the interviewees explained why a certain topic was easier for them, they were asked to name a topic that was difficult or impossible for them. Nonetheless, the specific topics given by the participants are not our focal discussion. What this study attempts to discover, as mentioned previously, is why they are harder or easier. From another perspective, the interviewees explained that they found an essay topic more difficult if they lacked what is listed in Table 3. As indicated in Table 3, lacking knowledge, interest, data and experience is what makes college essay writing more difficult.
Except the two non-writers, the 498 interviewees each gave a reason why they found some essay topics more difficult than other topics.
Discussion The analysis of the data generated from the 500 interviews clearly indicates that the majority of college students find some essay topics easier to write on than other topics depending on the knowledge they have. This confirms the findings of many studies that indicate examinees often choose topics of general knowledge rather than a highly specialized topic (e. By the same token, examiners and markers also rely on their own knowledge. To the interviewees, as they clarified in the interviews, knowledge simply means knowing, understanding and being familiar with something which may be derived from 81 Vol. Further discussion of controversial definitions of knowledge and other terms do not contribute to the focus of thesis to book this study, and accordingly, the author takes the liberty to leave the rest of the key factors in the ambiguous way they have been used by the average college writer.
On the other hand, the minority of the interviewees find interest, data and experience play an important role in making an essay topic writable.
Avoiding the controversial issue of whether prior knowledge exists with interest or both are autonomous factors does not mean we should not attempt to find out the relationship between interest and knowledge. In the post-interview chatting, an additional question was asked when four of the interviewees claimed that all topics were easy for them or when they insisted that interest was the only factor that made writing easy for them.
The answers of the following dialogue, provided by an interviewee, may shed light on the relationship between interest and knowledge. Q: Are you able to write a good essay on the space shuttle? A: Because I know nothing about it, but I can do research or take a course. Such simple answers as those in the preceding dialogue speak for themselves: interest does not equal prior knowledge, but neither are the two totally irrelevant factors in essay writing, as found in the study by Baldwin et al.